Paypal closed my case w/o refund

[light444]

Hello Family,

I purchased an item with a 30 day money gurantee and asked for refund within 30 days after duly communicating to seller via their mentioned support desk ticket.

I also wrote in several reminders but they happily came and said that I asked to refund AFTER 30 days ( blatant lie).

I raised a claim after several reminders and paypal came in and closed the case.

Its a $248.5 value.

I seek help - shall I pursue this legally - i am happy to and have won earlier coz I did the right things.

I seek paypal's support here too ( transaction id 8GF84620H4804794H

Thanks,

Sarika

[kernowlass]

@light444

You would need to contact customer services OR open a dispute, this is only an advice forum.

However Paypal does not normally cover you for items you buy and then change your mind, that is between you and the seller.

[light444]

Thanks, Yes - Thats not the case at all.

It's a software product for which I had a 30 day 10% money back guarantee, and I requested refund within 30 days request post contacting the seller first.

I spoke to PayPal executive yesterday and raised an appeal, which got rejected again - by simply stating that they do not open  requests once closed.

I am not sure whats going on?