Partial Refund - Pending?

[dw-pd]

Hi there,

The items I sent were damaged in transit, in order to be fair the buyer we agreed a partial refund as not all the contents were damaged. I sent a refund of £20 on 22nd March 2017 but it is still showing as pending on 26th March and the buyer has not seen the money. How long should it take for the buyer to be refunded?

Thanks

Dave

[kernowlass]

@dw-pd

A seller can only issue a refund via funds in their paypal balance or an echeque.

So if its an echeque it has to clear through from the sellers bank account > paypal > and then it is credited to you and the hold lifted.