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Outstanding balance? I paid this, but am still being told it exists?

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RogalDorn
New Community Member
Posted on

I had an outstanding balance owing to an error through my wages. I paid this off, but when I used paypal today, it shows the same outstanding balance is to be paid. What is going on?

2 REPLIES 2

Outstanding balance? I paid this, but am still being told it exists?

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PayPal_Maria
PayPal Employee

Hi RogalDorn,

 

Welcome to the UK Community Forum and thanks for posting your query!

 

When you mention that you have an outstanding balance owing, do you mean that your account is showing as a negative balance? This can happen if a direct debit payment fails from your bank. To recover the negative balance, we would ask you to “Add Funds” to restore your balance to zero. This process takes between 5 to 7 days to complete. You mention that you have paid it off, is there a bank transfer processing in you transaction history?

 

I hope this help,
Maria

Outstanding balance? I paid this, but am still being told it exists?

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Katie1505
New Community Member

I have the same problem, I have a small outstanding balance, i've paid it from my bank and it still shows as outstanding which means I am unable to pay for things from ebay. Does this take a certain amount of time to clear and go through?

 

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