I didn't recieve full amount of money back from dispute

22g
Contributor
Contributor
I opened a dispute couple of weeks ago about this guy I ordered shoes off of and he never gave them so I opened a dispute I won the dispute and it says that I have been credited with $220 . I checked my paypal and I only recieved $4.86 I called my credit card company and they said I didn't recieve any money . Why didn't I receive the full amount ? Will I get the full amount back ?
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1 REPLY 1

PayPal_Rachael
PayPal Employee
PayPal Employee

Hi 22g,

 

Welcome to the community forum.

 

It sounds to me like you made the payment partially with your PayPal balance and partially with your card. When a payment like that is refunded we add the money back where it came from. So part of refund would go to your balance and the rest to your card. Since we control the balance part, that is instant but the rest we send out to your bank and have to wait for them to add it back to your card. That normally takes 2 - 3 working days.

 

I hope this helps.

 

Rachael

 

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