You are viewing the PayPal Community Archives. This content may be old or outdated. Leave the Archive
Chat with our moderator team every Wednesday between 1-2pm PT (4-5pm ET). Learn more in Community Events
I also have a problem with Highlife Technology LTD bait and switch on a 4-12 x 40 Black Matte Riflescope. They said that the 4-12 x 40 Riflescope was on it's way. It took a month and came as a 4 x 32 Riflescope. I tried to email them several times and they never responded. Today, I reported to Paypal the problem and they responded that I need to ship the item back to China and when receipt is confirmed, they would release the funds. So, I have to package and ship the mistake item back at my time and expense and I might get my original amount back. Meanwhile I am out the shipping and handling and the bait and switch company has my money for 2 months. Since there are a number of complaints here on that company, I have to assume that Paypal is in bed with this fraudulent company. Also, the email from Paypal that I received this "found in my favor" info could not be responded to Paypal in an email. And, the Paypal site does not let me respond on this "wonderful" news other than to enter the shipment tracking info. I will be removing Paypal as a method to pay for an internet item. Also, I won't be recommending Paypal to anyone.
I, too, saw an item on Facebook that I decided to order. It was a video doorbell available in either 720P or 1080P from Highlife Technology in China. I ordered and paid for the 1080P but when the parcel arrived it was the 720P version. I contacted PayPal and the email address for Highlife and was told it had to be returned with a tracking number and a refund would be made after it was received. Canada Post would have charged me $13 to ship it regular mail but because of the tracking number required it cost me $57.40 instead. The item is only worth $85 Cdn. I chose to pay the shipping and wait for the refund, knowing that this is their game - sending the wrong item and knowing it will be too expensive for a customer to ship it back. In my opinion (and experience) this company is a rip off. I will avoid them in the future.
Me Too iam waiting for answer I send a email not responding Yes I received a wrong Items I need to return and refund no Luck Yes