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Goods not received - Thrown under the bus by Paypal

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justguess
Contributor
Posted on

Afternoon everyone 

 

I was recently scammed out of £80 and subsequently thrown under the bus by PayPal.

 

With regards to background to my dispute, I purchased some virtual items, coins on Fifa 15 in particular, about 2 months back from a website. Subsequent to my payment the company never delivered the item, pinning the blame on stock shortage. In my email correspondents with the company they agreed to give me a refund but then proceeded to ignore my emails and attempts to contact them.

 

I opened a dispute with PayPal armed with the misguided view that even though its against there policy to help buyers with virtual purchases, the fact that the seller agreed to give me a refund would ensure obtaining a refund would be relatively straightforward. Fast-forward 12 days later, PayPal never bothered to ask me for any evidence and chucked out my chase.

 

Could anyone please offer any suggestions as to how I should proceed. 

 

Many thanks 

 

 

4 REPLIES 4

Goods not received - Thrown under the bus by Paypal

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kernowlass
Esteemed Advisor
If you funded your paypal payment via a credit card then contact your card issuer and see if they will chargeback for you. OR if the seller is a UK registered business you may consider the small claims court. ************************************** I give up my time to help you so a thank you or kudos would be cool. Marking one of my replies as a solution would be appreciated if I sorted your problem.

Advice is voluntary.
Kudos / Solution appreciated.

Goods not received - Thrown under the bus by Paypal

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justguess
Contributor

 Sadly I did neither but thank you very much for your help, I greatly appreciate it.

Goods not received - Thrown under the bus by Paypal

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PinkDiamond169
Contributor

Hi there 

 

you're not covered for virtual items I'm afaird. So maybe that is why

Goods not received - Thrown under the bus by Paypal

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kernowlass
Esteemed Advisor

You are covered for virtual items now on paypal but a refund is not always guaranteed.


Advice is voluntary.
Kudos / Solution appreciated.

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