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I was recently scammed out of £80 and subsequently thrown under the bus by PayPal.
With regards to background to my dispute, I purchased some virtual items, coins on Fifa 15 in particular, about 2 months back from a website. Subsequent to my payment the company never delivered the item, pinning the blame on stock shortage. In my email correspondents with the company they agreed to give me a refund but then proceeded to ignore my emails and attempts to contact them.
I opened a dispute with PayPal armed with the misguided view that even though its against there policy to help buyers with virtual purchases, the fact that the seller agreed to give me a refund would ensure obtaining a refund would be relatively straightforward. Fast-forward 12 days later, PayPal never bothered to ask me for any evidence and chucked out my chase.
Could anyone please offer any suggestions as to how I should proceed.
You are covered for virtual items now on paypal but a refund is not always guaranteed.