You are viewing the PayPal Community Archives. This content may be old or outdated. Leave the Archive
Chat with our moderator team every Wednesday between 1-2pm PT (4-5pm ET). Learn more in Community Events
I recently had a dispute case opened against me for not describing the item properly (which, in hindsight, is true but not intentional). The money seems to have been refunded by Paypal (an amount was agreed with the other party) but I have not received my item back yet, surely Paypal should not refund any money from my account until I receive the item back!!!!!
Paypal do no always ask a buyer to return the goods especially if fake or dangerous to return eg broken items with sharp edges or other reasons only paypal know.
If you really want it back why not email the buyer and say you will send them postage costs if they agree to return it. However that may depend on whether they had to go to the dispute to get their money back, if they did then they may not agree to that.
I offered him a refund via email for the total cost of goods after he emailed me saying he wasnt happy, he then opened a dispute case against me and then agreed to the exact amount I had offered him in the first place!!
I asked him to return the goods as they are not fake but so far no luck.
I have check my paypal account again and they have withdrawn the money from my bank account and put it on hold in paypal account, not sure what this means, maybe he wont get it until the goods are returned to me?
Thanks for your reply.
You didn't say the payment was on hold. So the dispute presumably has not been closed either? In that case paypal will probably be waiting for him to return the goods.