Dispute, Refund & Item not returned
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
I recently had a dispute case opened against me for not describing the item properly (which, in hindsight, is true but not intentional). The money seems to have been refunded by Paypal (an amount was agreed with the other party) but I have not received my item back yet, surely Paypal should not refund any money from my account until I receive the item back!!!!!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Paypal do no always ask a buyer to return the goods especially if fake or dangerous to return eg broken items with sharp edges or other reasons only paypal know.
If you really want it back why not email the buyer and say you will send them postage costs if they agree to return it. However that may depend on whether they had to go to the dispute to get their money back, if they did then they may not agree to that.
Good luck.
Advice is voluntary.
Kudos / Solution appreciated.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
I offered him a refund via email for the total cost of goods after he emailed me saying he wasnt happy, he then opened a dispute case against me and then agreed to the exact amount I had offered him in the first place!!
I asked him to return the goods as they are not fake but so far no luck.
I have check my paypal account again and they have withdrawn the money from my bank account and put it on hold in paypal account, not sure what this means, maybe he wont get it until the goods are returned to me?
Thanks for your reply.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
You didn't say the payment was on hold. So the dispute presumably has not been closed either? In that case paypal will probably be waiting for him to return the goods.
Advice is voluntary.
Kudos / Solution appreciated.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
I got an email from ebay telling me the case was closed, payment on hold - not sure what to make of it!!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Paypal “Return Shipping on US Refund Requests” in Disputes and claims
- Dispute appeal still not resolved in Disputes and claims
- Can PayPal help me with a dispute? in Disputes and claims
- Appeals process seems broken in Disputes and claims
- Dispute closed in favour of seller after item returned!!! in Disputes and claims