Hi everyone
Right i could really do with some advice. I recently sold a fire surround on ebay, i put on the listing collection only due to size and weight. A buyer from london bought it, im in south yorkshire, i messaged him to ask when he would like to collect. he said he would send a courier to collect so i wrapped it up and the courier collected fri just gone, yesterday i received a message from buyer stating the item was not what i stated, it was a fire surround like i stated i has posted 4 detailed photos on the listing. He said he could not use it with his fire as he had an open fire, the surround is for aa electric fire, he never asked me prior by buying. So he has opened a case against me, so i told paypal all what happened. I have offered the buyer his money back if he sends the fire surround back to me, i dont feel im responsable for him being in london the item was collection only. He refuses to return the surround, has demanded not only his money but courier fees too and now is making threats saying he knows where i live and he will make sure i never sell again. I dont know what to do for the best?
