Account was double debited, and claim resolves without any action.

nolatrebme
Contributor
Contributor

Is there a phone number I can call? My account was double debited for a transaction.I've tried to solve this via the resolution center, but then I just get some automated message saying the claim was resolved because I didn't have any unauthorized access to my account.

I've tried calling the generic paypal number, but when I get to the 'claims' part of the menu it just tells me to go online and file a claim....

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@nolatrebme

 

Click on the words "Contact" at the bottom of your paypal account summary page and use the phone option (if there is one in the country you are in) > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent".




Advice is voluntary.
Kudos / Solution appreciated.
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