Should I file a dispute?

[yathe]

I ordered DVDs on ebay and paid through PayPal on July  14. Two days later,  I  contacted  the  seller  asking  if  the  items have  been  shipped.  No  response.  A  few  hours  later,  I  got  an  email  from Ebay  saying  that  the  listing  for  my  transaction  has  been  removed.  I checked  why  it  was  deleted, and as it  turns  out,  the  seller  is  all  of  a  sudden "no  longer  a  registered  user." Shady, right?

So  I  immediately  opened  a  case  file  on  Ebay.  A  couple  hours  later,  the case  file  was  closed  because  the  seller  "has  offered  a  full  refund" through  PayPal.  I  then  get  an  email  from  PayPal  saying  "Your  PayPal payment  has  been  refunded,"  however,  still  pending. This  was  July 16.

So  then on July  20th,  I  checked  my  email;  PayPal  sent  me  this:

An  eCheck  payment  from  [seller]  was  declined  by  the  sender's  bank.  We
will  automatically  try  to  process  this  payment  again  in  3  business  days.
It  then  usually  takes  3-5  days  for  the  money  to  be  deposited  into  your
account.  Please  do  not  ship  items  until  you  receive  payment.


I  am  going  to  wait  the  3  days;  however,  my  question  is,  should  I  file  a dispute  if  I  don't  get  anything  by  that  time?  I had already opened a case on Ebay, but like I said, they closed it when the seller offered a "refund" (which has been pending/declined). Should I dispute this through PayPal as well? The  seller's  no  response makes me suspicious.

Thanks in advance!

[surplusdealdude]

No, you can't file another dispute.

Paypal will keep trying the account several times ( and the seller is racking up NSF charges each time) and then they'll pay you out of their pocket and submit the amount to their collection agency.

[yathe]

Thank you for the quick response! I guess I'm just a little worried because this seller hasn't contacted me at all, in addition to the pending date being pushed back to until August.

[surplusdealdude]

Well, I hate to say it, but it almiost IS August.

There goes another summer......

[yathe]

Ok, now the status says the refund has been "removed" and I received an e-mail from PayPal saying to contact the seller..... -.-

[surplusdealdude]

Well, I'm totally confused.

Phone paypal and ask them what they're talking about.

Their number comes up when you click on 'contact us'.

[yathe · Accepted solution]

I called Paypal, who then directed me to Ebay, who then wanted to reconnect me to Paypal.. and on and on.

But after a couple of weeks, and hours and hours on hold - I finally got my refund. Whew. Thank you Justine from Ebay.

[nickaburke]

I think your best bet is to wait the three days before taking action. Be wary of those ebay users with little to no feedback.