Paypal not closingDispute not Escalated after 20 Days?

jack1757dave
New Community Member

I sold an item on Ebay.  Delivery Confirmation stated it was delivered.  Buyer file item not received dispute.  It has been 22 days and they never escalated to a claim.  Paypal is holding my money.  Everything I read says they automatically close the dispute after 20 days if the claim was not escalated.  What do I do now that they aren't closing it?  I am guessing the buyer "found" the package and never bothered closing the case.  Either way I am out the money right now.  Any ideas?

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1 REPLY 1

liuchess
Contributor
Contributor

If your item isn't over $250 and you have proof of delivery then PayPal will side with you in a not received dispute.

 

Just call PayPal and talk to the Investigations dept and they'll close the case in your favor.

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