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Buyers can trash DSR with bogus claims

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Contributor

Buyers can trash DSR with bogus claims

The buyer asked for overnight shipping upgrade $22, paid the upgraded cost $20.  Then opened a PayPal claim on the original order and said   "I opened this to get your attention" and asked for a refund of the original $11 transaction because it should be included in the upgrade charge.

 

I can dispose of this easily by providing the tracking number, but to do that it has to escalate to a claim, which then gets counted against my account in eBay discounts based on open case percentage.

 

PayPal needs to set a team down and have them look for holes in the system logic like this.

eBay needs to stop offering unreasonable protections to buyers that they don't have on other venues.

 

 

 

 

 

2 REPLIES 2
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Re: Buyers can trash DSR with bogus claims

The open case issue doesn't come up until the fall.  It hasn't been implemented yet.

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Re: Buyers can trash DSR with bogus claims

But you're right, it's going to create a whole new layer of problems.