zzrays Co., Ltd

Ibarragan
Contributor
Contributor

i bought a product from this company and the just send me a plastic sheet... i opened a claim and they offer 50% of the value.. so i rejected and now they are asking me to send the plastic back to them and they will give me back my money once i provide the tracking number ... they don't provide shipping label to return the scam product received .. so they got away because i will not pay for shipping for that plastic

why is paypal accepting this company to do bz with??? this is why we have paypal.. to protect us from scam companies like this one

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Ibarragan 

 

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.




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Kudos / Solution appreciated.
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