you don't verify my address

[abdo77]

Hi,

I've sent a utility bill & bank statement (new documents within 3 months) to verify my address but I've received message

"You've submitted the wrong document."

I don't know why you aren't accepting my valid documents ?

[kernowlass]

@abdo77 

You need to contact customer services to resolve any limitation OR account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[abdo77]

OK thanks @kernowlass

I've already contacted customer support but they didn't do much except sending a notification to limitation team and nothing happened

I'll try sending a message via FB