www.newlookme.com

[clangrantau]

apparently, I have checked out the reviews on this site and it appears to be dodgy, the domain name has only been up for 6 months. And it's only registered for one year. the site is registered in China. I have been sending emails and left messages on their web site. but without any luck, my Credit card bill is in they state on the website that you can buy anything from them 24/7 so why arent my emails being answered?

[kernowlass · Accepted solution]

@clangrantau 

One of these?

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.

[clangrantau]

yeah so I can pretty much kiss $3507.00 AUD of thanks for the update, I don't know what 

I was thinking, pretty much if it sounds to good to be true, it usually is    

[kernowlass]

@clangrantau 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If you lose because seller provides a fake tracking number (likely) then post back for more advice.
If the item arrives and its tat the make sure you CHANGE the dispute quickly before it closes to 'not as described'.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

Also make sure you have activated the below link in case you have to return it.
https://www.paypal.com/au/webapps/mpp/returns

[Jasmg]

Ordered some jackets. Really poor quality and clearly fake. Don't order from this site.

[clangrantau]

The seller has been sending me emails, stating if I close the case then they will refund my money

probably within a week. If I close this case it will go away and I won't be able to reopen it again

I don't trust these people. They are trying to tell me that PAYPAL has frozen the money and I need

to close the case because they cant refund it. That's BS  I am not closing anything until I get a refund

from them

[Jasmg]

I wouldn't trust them. Forward their reply to PayPal. I've opened 2 cases against them on the basis that the product is fake and it's been mis-sold. Let me know how you get on.

[clangrantau]

Yes I will

[clangrantau]

I received my full refund from Paypal and it has been deposited back into my account. that's been a big relief 

for me, I want to thank all the people who offered advice 

cheers

clangrantau 

[Jasmg]

Great news. Hopefully I'll get the same result.