what type of issue is ‘item not recieved’

[tegankcorder180]

i’m trying to open a dispute because my item hasn’t arrived so i’m trying to get a refund. i’ve gone to the resolution centre and to report a problem but when i have to select the type of issue, it doesn’t have ‘item not recurved’ just ‘billing issue’ and ‘i want to report unauthorised activity’ so what do i do?

[kernowlass]

@tegankcorder180 

Did you pay using the friends / family option? If so then............

A friends / family (or gift payment) is intended as a transfer of funds from family or friends to one another. For this reason, there is no processing fee when payment is made with bank or PayPal balance.
However as it is a gift payment, there is also no Buyer protection as no goods or services should have been exchanged.

If he was not a close mate or family member you should never use that option as it enables the seller to evade paying his paypal fees and negates your buyer protection at the same time.
You would also not be able to open a dispute apart from one citing an unauthorised transaction but that would be automatically closed as you did authorise the initial payment.

Be careful as using that option for purchasing goods is against Paypal rules and can lead to account limitation.

If you funded your paypal payment via a credit card then contact your card issuer and see if they will help you but unfortunately they may decline as well as it was a gift payment.

[tegankcorder180]

hi thanks for the reply, i actually payed through depop x

[RBrasche3]

is there a way to see transaction type when looking at the transaction details? I have a seller who failed to send the item and I'm guessing I sent it as "family" or whatever because the Resolution Center rejects every attempt I try to open a dispute with.