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The answer to all your questions, the solution to all the complaints,,, is just an exercise in futility... Poating here really serves no useful purpose other than venting. PayPal is using the crutch of Covid19 and the Vango Group took advantage of that lapse. In the meantime, we the consumer,,, who trusted PaPal,,, was sold the bill of goods... I am out $35. PayPal has elevated my complaint to a claim but,,, I expect NO resolution forthcoming. What I received in lieu of Charmin Bath Tissue is a lesson in who can be trusted when things go south. I can add PaPal to the list of things that can no longer be trusted...