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unrecognized charge

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New Community Member

unrecognized charge

I have a charge without a merchant name or number and do not recognize the charge.  It posted through PayPal to my credit card statement

2 REPLIES 2
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Esteemed Advisor

Re: unrecognized charge

@geegeebattaglia 

 

If you bought something online with a debit or credit card and did NOT log into your Paypal account then of course it won't show on that Paypal account because you bought as a 'guest buyer'.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services AND your card issuer to query the transactions.

If you need to open a dispute for a 'guest buyer' transaction then you can.......

1. Phone Paypal customer services and see if they will open one for you (difficult at the moment due to covid)
OR
2. Contact your card issuer for a chargeback.


Advice is voluntary.
Kudos / Solution appreciated.
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New Community Member

Re: unrecognized charge

I need to dispute a charge that I got a few days ago in my E mail that said that I now have a $99.00 balance and I haven't used Pay pal in several months.