New to the community? Welcome! Please read our Community Rules and Guidelines
Help! I ordered a washing (plastic) machine they were advertising on their site and it was foldable and storable. I expected it to be what they said it was. When it came all it was was a basic wash basin!!!! 😞 I paid with my Pay Pal account for $39!!! 😞 I have enough things around the house to use for hand washing small items and I don't need this. Is there anyway I can get in touch with them to return it for a refund???? Good question right??
I Have the order #: 201108031444393 If that does any good. Let me know if I can do anything about this & if I find it I will get in touch with you.
Thank you very much for your help. Sincerely, Linda
How do I open a dispute with a seller when a purchase goes wrong?
You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website
By opening a dispute, you can communicate directly with your seller to work out a problem transaction.
If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.
These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.
To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute
DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.
Also make sure you have activated the below link in case you have to return it.