unauthorized payments

Katarzyna22
Contributor
Contributor
something is happening to my pay pal account once again i have unauthorized payments and together they create a large sum of what to do in this situation. It is already reported to the claims center as well as to Fraud Acion and the bank but I am afraid that I will not recover the money I am begging for help
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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@Katarzyna22 

 

if you were hacked......

Click on the transaction in your paypal account and use the 'report a problem' link at the bottom to report it as unauthorised if that is what it was.

An unauthorised transaction means that your Paypal account was hacked and used without your consent.
If Paypal check IP addresses / devices etc and find that it was hacked then yes you should receive your refund.

I hope you changed your password and security questions?
I hope you ran a virus scan on your computer?
I would also be telling my card issuers and bank accounts company that the account was hacked so that they can keep an eye on your account OR remove the financial info involved until things are sorted.


Advice is voluntary.
Kudos / Solution appreciated.
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Katarzyna22
Contributor
Contributor
I changed my password. I reported cancel payment because I do not know English, I use the goggles translator and I have wrongly selected the options for reporting the problem. The case was closed and then I changed to unauthorized payments, the case is being investigated by paypal. I hope that it will clear up and get my money back over £ 900 is not enough. I also changed the password at the bank and removed the pay pal from the list for online transfers. Thanks for you help me
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