unauthorised paypal transactions

Sam800
Contributor
Contributor

hey, I need urgent help. I arrived home from school a few hours ago and I was just sitting on my computer when I received a message about a transaction that I have no idea about, someone has stolen money from me, a lot of money and I want it back. how do i do that?

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@Sam800

 

Click on the transaction in your paypal account and use the 'report a problem' link at the bottom of that details page to mark it as unauthorised if it was.


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Sam800
Contributor
Contributor

it's been 2/3 days since PayPal sent me a message saying that there was indeed unauthorized access to my PayPal and they also sent me a message saying that my money has been returned to my bank account, yet when I check my account the money is not there...what is going on here?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Sam800

 

If it was 'funded' via a debit or credit card then refunds go back to that card BUT paypal say allow up to 30 days.

Other than that you would have to ask them.


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