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unauthorised payments

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New Community Member

unauthorised payments

My son is 9 years old and is autistic. He had been playing on YouTube and seems to have been making payments for hundred of dollars that obviously are a mistake. He doesn't know what he is doing. Can I get refunds for payments made and cancel the payments which are pending?

1 REPLY 1
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Esteemed Advisor

Re: unauthorised payments

@mariejermy 

 

You must contact the recipients to explain those payments and request a refund/void the pending authorizations. I don't believe PayPal will cover you as you are responsible for the security of your PayPal account when it comes to a member of household. PayPal will deny your claims.

 

https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#opening-account

 

"You are responsible for maintaining adequate security and control of any and all IDs, passwords, personal identification numbers, or any other codes that you use to access your PayPal account and the PayPal services."

 

More info:

https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#unauthorized-transactions


Kudos & Solved are greatly appreciated. 🙂