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unauthorised direct debit

mchade
New Community Member

unauthorised direct debit

direct debit taken from account without authorisation or making a purchase, also it does not show on my paypal account, so I cannot despute it with the resolution centre and the bank won't do anything till I contact paypal. What does one do??

1 REPLY 1
kernowlass
Esteemed Advisor

Re: unauthorised direct debit

@mchade 

 

If you bought something online with a debit or credit card and did NOT log into your Paypal account then of course it won't show on that Paypal account because you bought as a 'guest buyer'.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services AND your card issuer to query the transactions.

If you need to open a dispute for a 'guest buyer' transaction then you can.......

1. Phone Paypal customer services and see if they will open one for you (difficult at the moment due to covid)
OR
2. Contact your card issuer for a chargeback.


Advice is voluntary.
Kudos / Solution appreciated.