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unauthorised direct debit payment taken from my account

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New Community Member

unauthorised direct debit payment taken from my account

I have checked my bank statement and came across a direct debit payment paid to payment which i did not make. I checked in my standing orders and direct debit manager and there it was set up for that amount to be taken monthly, It was only taken once so i cancelled it and contacted my bank who are now investigating. Can not believe that this is going on as i Paypal charge enough in fees when you sell so why should they take money out on a monthly debit. Feel like this is a total misuse of trust. Tried to contact them by telephone, impossible

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Esteemed Advisor

Re: unauthorised direct debit payment taken from my account

@mollymae186 

 

When you add a bank account to paypal it sets up the direct debit mandate so that paypal can take authorised payments for any purchases you make (or pay your Ebay fees).
No company eg water/electric can take funds from your bank account on a regular basis without that direct debit.
However the amount shown is always the ''last'' transaction / amount that you paid to a seller via paypal.

Sometimes it does not coincide with the date you made the payment as paypal CREDIT the seller in advance and then paypal wait for the funds to transfer from your bank account, they can 'leave' that account at anytime from a few hours up to a few days later. Also the 'amount' can sometimes not be recognised if you used it as a part-payment with the rest coming from funds already in your paypal balance.


Advice is voluntary.
Kudos / Solution appreciated.