unauthorised PayPal account activity : Visa agency

[Tariya]

Hi, 
I made the transaction for the visa agency company service and as it's turn out to be the fraud company
( the transaction detail is all about applying a visa appointment but the appointment date confirmation seems does not exist
as the company promised, we did negotiate through the e-mail but the company used a failure online appointment system as their excuse, 
so I double checked with the official France visa appointment website it seems normal for me, so I am sure this agency is a fraud ) 

so I would like to ask for the refund is the 
" unauthorised PayPal account activity " is the option I should pick for report the issue? and how is the possibility to received the refund? 

please, I really need help as I prepaid for the trip unrefundable 
 

[kernowlass · Accepted solution]

@Tariya 

An unauthorised transaction is telling paypal that your paypal account was hacked and used without your consent by another party.

So paypal will check IP addresses and devices and see you made the transaction and you would lose that dispute.

So why choose that option? The nearest option for you to choose is non receipt of a 'services' under the goods / services option.

But you know all the facts not me so its up to you which you think is the best option but remember you are only allowed x1 dispute per transaction.

[Tariya]

Hi, Thanks so much for your advise, Today I tried to contact paypal through the phone and waiting for 20 mins on the line but still no one picked up so i gave up, as for the update i have proof that i company is the scam as they stop reply my e-mail and they also using other company adresss illegally ( i double checked with the address they put up on website, turn out the they are using different company address, the employees told me this website is a scams as they also facing with some complains) I also have conversations proofing that the company promised me the date and could not be able to do that In this case, do you think i am be able to get full refund ? ( as i also making a payment separately for each of my friends) Thanks Kind regards Tariy