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Very straight forward dispute which Paypal has closed my case on as a seller and i am not able to appeal??
i bought a bike on ebay for my wife. the size was NOT presented on the listening so i messaged the buyer direct who then stated the size.
i then purchase the bike, pick it up by collection ( i didnt double check the measurement) brought the bike home to find the size was incorrect to the sellers message.
where do i stand? paypal have closed the case.....
There is no purchase protection on local pick-ups.
13.4 Conditions for reimbursement
You may be reimbursed under PayPal Buyer Protection for a problem with a purchase only if all of the following requirements are met:
Hmm, actually, what case did you file? Not as described? Or Not Received? If you file a SNAD, you may have a case to reopen.
Contact customer service for assistance to reopen case:
Click HELP at the top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.
Read my Edit in above post.
You'll might have to ship the bike back then with tracking number. Otherwise, it would be difficult for PayPal to know confirm you returned the item or not.
crazy - do not agree with that. you could be advertising all kinds of false information via ebay only to find its wrong/damaged/wrong size/ faulty/fake etc after getting it home even if you have picked it up yourself.