i have a case of refund, paypal send me an email reminding me that " We may need to contact you for more information during our review process. If we do, please respond within the requested timeframe. Otherwise the case may be closed and decided in the seller's favour.",
how will you contact me ,through email or call the phone, cause i will leave uk for several weeks. the phone will be shut down.
Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code. Freephone from a UK landline or UK mobile number.
OR
have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their facebook or twitter pages. It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.
Advice is voluntary. Kudos / Solution appreciated.
