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Maybe as a moderator paypal_martin you could be a bit more receptive to what is being said by the people and take it up with PayPal if you can. It will eventually hit PayPal where it hurts to...their bottom line
Before this Xmas season I never thought about it. I always received what I purchased. This year totally different, 6 orders from china and only 1 send what the showed in advertisement. Yes after dealing with PayPal on each case I know that it is mostly bots that do the work, but I even managed to get in touch with a representative at PayPal, the person answering the phone is not able to help dues to PayPal policies on confidentiality. And the sellers know this and I think so does PayPal. PayPal just down right refuses to stand up and be counted when being asked to do the right thing and send the seller a clear message that they will not stand for people being ripped off. PayPal will not freely offer the buyers any case history because of this confidentially, which only goes to protect the unethical seller even more. Like I said I would just start recommending that people stop using PayPal all together for any transaction with a seller in China.
I too was scammed on the No Installation Folding Storage Rack with Wheel - Black / 5 layers and received the cheap plastic small bathroom soap shelf. Emails started offering 40% refund, then 50% then 60% I guess the real product advertised doesn't exist and all customers are treated like dirt. I wish there was some way to force dodgy seller to wear the costs to return.
We are sorry to tell you only you return the item to the following address that we can refund you fully,
This is our return China.As we checked your troubles, we sincerely want to help you.
In this case, how about we offer you a 60% discount off your payment. This is the biggest discount we can give you.
May we know is that Okay for you?
Waiting for your early reply.
So sorry for your inconvenience
I guess the only way to hit PayPal were it will have them pay attention to cases like this, is to tell your friends and family not to use PayPal for purchases that first off come from China. This would be the only year that I had issues with dollar store bait and switch items showing up. And all of them through ads on Facebook. These another lost causes, trying to take the matter up with them. Don't purchase anything off Facebook. The transactions done with reputable firms like E bay and actual stores that I could call on the phone to verify they real, there was no issues. Buyer Beware still holds true.
OR tell your friends to avoid these ....
Chinese Web Sites or on Facebook easy to spot so buyer beware.
1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.