suspected fraud eBay

rozzageorge2013
New Community Member

hi there I've posted an item, I have proof of postage and proof of item delivered and signed for? buyer is trying to claim item hasn't been delivered how can I resolve this 

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2 REPLIES 2

britishbulldog
New Community Member

Ask delivery co for address they delivered to. They may, or may not, tell you.

This happened to me too - parcel delivered to wrong address.

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PayPal_JonK
Moderator
Moderator

Hello @rozzageorge2013,

 

I'm sorry to hear you're having some troubles with a recent transaction. If a buyer has filed an Item Not Received dispute, make sure you respond to your case through the Resolution Center as soon as possible with your tracking / delivery information. Here's a Help Center article on How to Respond to Your Dispute.

 

Cheers,

 

 - Jon K


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