still not refunded

[katya2]

I have received items from berry look  which were totally unlike what they advertised and i have sent them back paying extra 30 suros for registered postage but still have not been refunded.

[kernowlass]

@katya2

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

[katya2]

I have tried following the steps you indicated but  I only came across one optional question which was  What type of billing issue would you like to report ? ...which gave only two issues : incorrect transaction amount or subscriptions...which are not my issue which is about asking for a total

refund on the unwanted items sent , plus how can i claim the extra return postage i paid to send them.

I should have more than 90 days time from the date of purchase and am still in time to do so but am not finding the possibility the pass my claim here as you are only offering options which are not covering my issue for a request for a total refund plus postage claim too.

would appreciate further guidance

thank you

Katya Compagno

[katya2]

I have tried following the steps you indicated but  I only came across one optional question which was  What type of billing issue would you like to report ? ...which gave only two issues : incorrect transaction amount or subscriptions...which are not my issue which is about asking for a total

refund on the unwanted items sent , plus how can i claim the extra return postage i paid to send them.

I should have more than 90 days time from the date of purchase and am still in time to do so but am not finding the possibility the pass my claim here as you are only offering options which are not covering my issue for a request for a total refund plus postage claim too.

would appreciate further guidance

thank you

Katya Compagno