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Paypal is doing exactly what it states in its guarantee.
Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.
It is very unfortunate ...that they are showing a product to buy (34.99 USD) and delivering a different product...The product they shipped is less than 5 USD . It is a fraud .
Now as I raised the dispute , you are asking to send the product to china with tracking number . It will be costing me 80 USD to send the product back to china.
We are losing faith ... It is playing with people trust .
I believed and paying the money in full before delivery . And the sent a totally different product . Now you are saying you not responsible for shipping the product back .
I think paypal do something for this type of fraud/scam .They should punish the merchant for this fraud and refund the money .
I bought a 2TB SSD from an outlet called GoGoBuy. They delivered a 32GB SanDisk Thumb drive instead, which is available on eBay for $8.95 including free shipping. When I refused their rebate and asked for a full refund, Paypal informed me to return the item to China, with Tracking, for a refund. Cost of the item including shipping was $39.95. Cost of shipping back is $60. Many Chinese sellers are using this loophole in Paypal to basically ship garbage instead of what you buy and get away with it. I strongly believe this is a problem that needs to be addressed by Paypal so its services are not used fraudulently. I wonder if the seller can be reported to USPS for mail fraud also.
Chinese Web Sites or on Facebook easy to spot so buyer beware.
1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.
HOWEVER you may still have the option to do a charge back if you funded your paypal payment via a credit card.
Also Paypal may contribute towards return costs IF you have activated the below link (if available in your country).