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shipping returned goods to china

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Esteemed Advisor

Re: shipping returned goods to china

@Unhappycamper3 

 

Paypal is doing exactly what it states in its guarantee.


Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.


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Contributor

Re: shipping returned goods to china

PayPal success! I have to update my post because today PayPal gave me a full refund. I had paid $89 for an item, $10 of which was shipping. The seller told me to return it to China. So: (1) I went through the dispute resolution process and PayPal told me I would get a full refund once I shipped it to the seller, whose address was in China. The cost to ship to China is $66.00 (2) I searched and searched and found that I could contact customer service by using a contact us (maybe a help)button on the dispute resolution page. I asked again to be reimbursed my full purchase price, and said again I should not have to pay $66 to get $89. PayPal Said it wouldn’t reimburse me more than I had paid (which wasn’t what I was asking, and made no sense) but that PayPal would pay $30 in return shipping. (3) I asked for help again and got a different representative. I pointed out that if I did as they said, I would be out $36 and PayPal would be out $30 . The customer service agent went to check something and when he came back said I would get a full refund, no need to return the product. All along I kept thinking PayPal needed to honor their guarantee because transactions like mine are their business. i kept thinking someone would read my dispute and give me a refund, because I am not the problem. So the moral of my story is this: it is a hassle and it is frustrating and time-consuming, but keep going until you get someone’s attention.
Contributor

Re: shipping returned goods to china

@Unhappycamper3 The moral here is to get thru to a live representative and explain the situation. PayPal disputes are handled automatically by response bots. So basically you get nowhere if you don't response in a particular manner.
Kudos appreciated..
Remember if anything seems to good to be true, chances are it is!
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Contributor

Re: shipping returned goods to china

Success update!! PayPal did authorize a full refund of my purchase price. I do not have to return the product to China. I went through the dispute resolution process. Then after searching and searching found I could “appeal” to customer service by using either a help button or contact us button, and had to state my dispute again. I was told Paypal would reimburse $30 if the $66 it would cost to return the product to China. I pushed the button again and the representative went and checked something and came back and told me I would get a full refund, no need to return the product. So: don’t give up. Transactions like mine are PayPal’s business, and they need to be made aware of what is going on. They need to honor their commitment to me, because I am not the problem . And once I got to the right person the guarantee was honored. Yes, it was a hassle and frustrating and time-consuming, but My trust has been restored.
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Contributor

Re: shipping returned goods to china

Thats terrific. I tried to navigate paypals resolution process, but it sporadically didn't work, and I wasn't even sure if they were getting my messages. I did complain to them that they needed to do a better job at protecting customers; that's the sole reason I use them. I'm presently working with my CC company to get satisfaction.
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Contributor

Re: shipping returned goods to china

And, PayPal never responded to me when I complained. In writing. PayPal, if you're reading these, I'll ve happy to give you one more chance to make things right.
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Contributor

Re: shipping returned goods to china

It is very unfortunate ...that they are showing a product to buy (34.99 USD) and delivering a different product...The product they shipped is less than 5 USD . It is a fraud .

Now as I raised the dispute , you are asking to send the product to china with tracking number . It will be costing me 80 USD to send the product back to china.

We are losing faith ... It is playing with people trust .
I believed and paying the money in full before delivery . And the sent a totally different product . Now you are saying you not responsible for shipping the product back .

I think paypal do something for this type of fraud/scam .They should punish the merchant for this fraud and refund the money .

 

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Contributor

Re: shipping returned goods to china

I bought a 2TB SSD from an outlet called GoGoBuy. They delivered a 32GB SanDisk Thumb drive instead, which is available on eBay for $8.95 including free shipping. When I refused their rebate and asked for a full refund, Paypal informed me to return the item to China, with Tracking, for a refund. Cost of the item including shipping was $39.95. Cost of shipping back is $60. Many Chinese sellers are using this loophole in Paypal to basically ship garbage instead of what you buy and get away with it. I strongly believe this is a problem that needs to be addressed by Paypal so its services are not used fraudulently. I wonder if the seller can be reported to USPS for mail fraud also. 

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Esteemed Advisor

Re: shipping returned goods to china

@THVPK 


Chinese Web Sites or on Facebook easy to spot so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.


HOWEVER you may still have the option to do a charge back if you funded your paypal payment via a credit card.
Also Paypal may contribute towards return costs IF you have activated the below link (if available in your country).
https://www.paypal.com/us/webapps/mpp/returns



Advice is VOLUNTARILY given.
Please leave Kudos / Solution if I have helped you.
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Contributor

Re: shipping returned goods to china

This is all good .... but unfortunately after the fact. How can you possible get charge back from credit card when the first thing they ask is if the merchandise was returned? At least Ebay saw the issue and only makes the buyer return to address it was shipped from. In my case it was shipped from the US, but the return address was for China.