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That is reassuring that you got your money back. I still have not gotten my candy necklace but it appears to have been eaten by the China Post.
Hopefully all of us who have been taken by these fraudsters will be so fortunate. It is surprising however that there is no justice but perhaps the laws are substantially different in a communist country. I would think there would be some reciprocity between nations to at least minimize this type of activity but apparently not.
Best of all to you.
I tried customer service but it is 3-4 hours wait to get a live agent so I gave up. Make sure to file a dispute if you have been scammed by these crooks.
It is possible that PayPal outsources their customer service function. If that is the case then they might simply follow certain guidelines set out by PayPal. Who knows where these customer service folks are but it could be Mumbai or Manila for all we know. Amazon outsources their customer service offshore but they seem to be very well informed and actually accessible. Amazon seems to give us the buyers the benefit of the doubt. PayPal just seems to push paper.
My case was actually settled today so I got my $62 back one month and 10 days after filing my dispute. It is very important that you file a dispute straight away and make sure you submit everything you have that is relevant to your dispute up front. It is not possible to provide additional information once your case is in the works.
Best of luck.
I purchased an item from these guys 3 weeks ago and clearly showed they were fraud, almost instantly. My fault for trusting google shopping without reviewing the site. As soon as I received the order email, I knew something was wrong.
Then after giving a bunch of info, paypal DENIED my dispute! So naturally I appealed it. Weeks have gone by and nothing.
I'm sure these guys are ripping off hundreds of people. If you search for any item from one of their sites and click Google Shopping, you'll see a ton of sites with the item at their random price. "32.64" or "74.29" or something when the original item was $299.
paypal is going to end up with a big loss if they don't stop these scammers.
What do I need to do next to get paypal to even bother LOOKING at it. Its so obvious its a scam.
If they flatly refuse to review your case you have a couple of options. Depending on the source of the funds used to pay for the purchase you can dispute the charge through your credit card or bank. Next step assuming neither or those options work there is Consumer Affairs complaint against PayPal and then your State Attorney's Office. PayPal is dependent upon good press in order for them to continue operations so any negatives on their record counts against them. If they are going to offer buyer protection and your claim is valid (from what I have seen there are a ton of folks that have been scammed by these thieves) there will ultimately be restitution. PayPal can either bite the bullet and fulfill their commitments to us or pay the price in negative feedback through consumer complaints and eventually the media.
Best of luck to you. Sorry they are giving you the runaround. They are dragging their feet on my claim which was supposed to be settled several days ago.
I jsut managed to get "Alvin" on chat. Then when I sent him the link to this thread and complained about the delay, he just disappeared. 20 minutes later, I was writing "hellllooooo, Hellooooo is anyone there... " to no response
This is insane. I know paypal has notoriously poor customer service but this is next level.
I've been using them 10 years with very little complaints. The one time I file a complaint over $50 and this is what I get? I've spent several hundred legit through them this month.
If this scam gets big enough. Which I think it might, I wonder if it could result in a class-action lawsuit against paypal. Maybe get them to change their policies.
There are literally HUNDREDS of sites from this same scammer now. All you have to do is search a product from their site and find Google shopping is flooded with them.
I've also filed a complaint with google shopping to no avail. Time to only start using my credit cards I guess.