seller saying 11 week old payment is still pending, offering partial refund
Bought a pair of shoes 11 weeks ago, never received them so I talked to the seller about a refund and filed a dispute in PayPal.
Seller says the payment is still pending and has offered me a partial refund. He provided a screenshot which says the transaction, from 11 weeks ago, is still pending.
However, both my PayPal account and bank account state the money left my account the the transaction is complete. I really don't wanna give this guy a hard time, but I do want the full amount of money back for the item I never received.
This feels fishy to me or just a PayPal problem. Does anyone have a similar experience, and am I in the wrong here to request the full amount back? How should I go forward?