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seller response doesn't appear in the dispute window

Member

seller response doesn't appear in the dispute window

Hi There, in the resolution center i can see that seller responded to the case, it shows (1) next to seller but when i open the case i can only see my message, the seller's message is not there. is there a way to view the seller message?

thank you.

i'm using MacBook pro, browser chrome.

2 REPLIES 2
Moderator

Re: seller response doesn't appear in the dispute window

Hey anwart,

 

Uh oh! This sounds like it could be a browser issue. Please try to clear your cache and cookies, ensure you have the latest version of Chrome downloaded, and try a different browser. If that doesn't work, you'll need to contact us so that we can help with updating the case. I hope this helps!

 

- Ashley M


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Member

Re: seller response doesn't appear in the dispute window

Hi There.

i tried to login from different computers, same problem. i had the same problem before, i sent an email they replied with the sellers response and completed the dispute from there.

thank you

Anwar.