I made a purchase for a Theragun from Therabody on Dec. 12. Therabody only accepts Paypal on their website. After the purchase, I received an email receipt from Paypal with a transcation ID for this purchase. However, I have now found out I was not logged into Paypal when I made that purchase. I did not know I was not logged into Paypal for this transaction. I am still confused how this can even happen and you can still receive a Paypal receipt and transaction number and complete a purchase to a vendor that only accepts Paypal payments and not be logged in, but it can. The next day I changed my mind and decided to cancel the order. The seller had not processed my payment or shipping yet so I sent them an email asking to cancel the order. There were a few automatic replies from Therabody in acknowledging that I had contacted them. I received emails confirming the cancellation and saying a refund would be issued from Therabody on Jan. 2 and Jan. 13. They said the refund would take 3-5 business days to process. Yet, a refund has still not been issued. An email was sent from Therabosy with a UPS tracking number also. When the UPS driver came with the package, I refused it and had sent it returned to the sender. That was a month ago. I have confirmation from UPS that Therabody received the item back on Dec. 21. In all this time, you can not call this company or leave them a message; you get a message saying they are not answering phone calls. I have sent about 3 more emails inquiring about my refund to Therabody. I tried to go through thre Paypal Resolution Center to help but this transaction does not show up in my Activity because I was not logged in even though I have a Paypal receipt and transaction number. Paypal is not taking calls. I already tried the Paypal Assistant Chat and that went no where. I am out $200 for 6 2weeks now. How do I get this solved through Paypal? Thanks.
