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scammer under the name SHENZHEN SOWEWAY INTERNATIONAL LOGISTICS CO.,LIMITED

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Contributor

scammer under the name SHENZHEN SOWEWAY INTERNATIONAL LOGISTICS CO.,LIMITED

This name has scammed many people, how do they achieve getting their money back?

1 ACCEPTED SOLUTION

Accepted Solutions
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Esteemed Advisor

Re: scammer under the name SHENZHEN SOWEWAY INTERNATIONAL LOGISTICS CO.,LIMITED

@sophieKASPwrigh 

 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

50 REPLIES 50
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Esteemed Advisor

Re: scammer under the name SHENZHEN SOWEWAY INTERNATIONAL LOGISTICS CO.,LIMITED

@sophieKASPwrigh 

 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

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Contributor

Re: scammer under the name SHENZHEN SOWEWAY INTERNATIONAL LOGISTICS CO.,LIMITED

È un truffatoreI received the package, but it is not what I paid, insertion says: Mini circular saw with 3 blades, therefore either send the mini circular or block the payment, I await an answer
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Contributor

Re: scammer under the name SHENZHEN SOWEWAY INTERNATIONAL LOGISTICS CO.,LIMITED

Went through the complete dispute process and this scamming seller issued a notice to PayPal that the package was delivered yet I received no package. However, this was sufficient enough for PayPal to close my dispute even though I insisted I never received the package. I have now escalated my dispute outside of PayPal to my financial institute that issued the monies for the bogus item. I have also opened a BBB ticket with the bogus sellers company name. And also reported them to the FBI fraud division. Not sure what any of that will do, but I just wanted to be thorough. I have also filed a grievance with PayPal that although there is this long thread about this company on their community board, they should have been more aware of this companies questionable business practices and should be more likely to side with long term members such as myself(20+ years with no incidents both selling and buying goods). 

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Frequent Contributor

Re: scammer under the name SHENZHEN SOWEWAY INTERNATIONAL LOGISTICS CO.,LIMITED

Drew, Here are 2 other names that the company that scammed you uses. Perhaps you can add them to your complaints. Dongguan Shunfa Logistics TSL Co. LTD They are ALL the same company. They just rotate the names. If you read all the complaints about these other two, you'll be very, very suspicious of PayPal's responses. They have been aware of these companies since at least October 2019.
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Contributor

Re: scammer under the name SHENZHEN SOWEWAY INTERNATIONAL LOGISTICS CO.,LIMITED

I ordered from this place late June never received the products.  I opened up disputes but still going round and round with Paypal.  Who would I escalate it to?  So glad I found this thread.  Thanks so much. 

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PayPal Employee

Re: scammer under the name SHENZHEN SOWEWAY INTERNATIONAL LOGISTICS CO.,LIMITED

HI @sophieKASPwrigh ,

 

Thank you for reaching out to us. We are sorry to hear that you feel this way about a certain seller. 

 

Since you are covered by our Purchase Protection Program, you may have this transaction disputed. If you were logged in when you made the purchase you can have this disputed by going to the Resolution Center which is normally located on the very bottom of the page. If not, as long as the email address under the transaction matches your email address on your Paypal account, our disputes team can help you out. 

 

When a transaction gets disputed, you would be given time to resolve and get the refund directly from the seller. If they will not coordinate, you can have this escalated to a claim, which would give us authority to decide on the case. Once a dispute is opened, the payment you had sent them will be on hold until the case closes. At the same time, their account would be monitored. 

 

You can reach our customer service through chat by logging in to your Paypal account and go to Message Center/Contact Us an option to chat with a representative will be available. 

 

Hope this helps! Stay safe.

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Contributor

Re: scammer under the name SHENZHEN SOWEWAY INTERNATIONAL LOGISTICS CO.,LIMITED

Pls help me also, I have the same problem as the person complaining! Same company
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Contributor

Re: scammer under the name SHENZHEN SOWEWAY INTERNATIONAL LOGISTICS CO.,LIMITED

There are 88 people who have said they have experienced the same thing. It's not about feeling a particular way about a seller. This seller is clearly a scammer. Why are pay play not doing anything about it?

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New Community Member

Re: scammer under the name SHENZHEN SOWEWAY INTERNATIONAL LOGISTICS CO.,LIMITED

Hello I also have been scammed by them.. can you tell me what my next step is please Thank you Valerie Litz