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This name has scammed many people, how do they achieve getting their money back?
How do I open a dispute with a seller when a purchase goes wrong?
You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website
By opening a dispute, you can communicate directly with your seller to work out a problem transaction.
If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.
These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.
To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute
DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.
HI @sophieKASPwrigh ,
Thank you for reaching out to us. We are sorry to hear that you feel this way about a certain seller.
Since you are covered by our Purchase Protection Program, you may have this transaction disputed. If you were logged in when you made the purchase you can have this disputed by going to the Resolution Center which is normally located on the very bottom of the page. If not, as long as the email address under the transaction matches your email address on your Paypal account, our disputes team can help you out.
When a transaction gets disputed, you would be given time to resolve and get the refund directly from the seller. If they will not coordinate, you can have this escalated to a claim, which would give us authority to decide on the case. Once a dispute is opened, the payment you had sent them will be on hold until the case closes. At the same time, their account would be monitored.
You can reach our customer service through chat by logging in to your Paypal account and go to Message Center/Contact Us an option to chat with a representative will be available.
Hope this helps! Stay safe.
There are 88 people who have said they have experienced the same thing. It's not about feeling a particular way about a seller. This seller is clearly a scammer. Why are pay play not doing anything about it?
I contacted my bank and disputed the charge/filed a claim and my bank credited my account. This is clearly not a company and is a scam. When I received the email saying they had shipped the product, the company's name was listed as ppyfood. On my PayPal account, the company's name is listed as Shenzhen Someway International Logistics CO., Limited. On my bank account, the company's name is listed as MC Enterprise.
PayPal needs to block this "company".