I by mistake ordered 2 computer batteries from an online Company instead of one. I immedeiately informed the Company by email of the mistake and tried to stop the transaction by Paypal. The Money was paid anyway and now Paypal claim that I opened the claim in the wrong category and have closed the dispute. The seller has not resopnded to any emails that I have sent.
I now want to claim all of my Money back since the Company still does not respond to any emails and the items have not been sent to me. Paypal claim that they have been in touch but I get no info at all. Payal says that to open a dispute on a transaction follow these steps.
1. Go to your Resolution Centre.
2. Click Report a problem.
3. Select the button beside the transaction you want to dispute and click Continue.
4. Select 'Item dispute', click Continue and follow the on-screen instructions.
The problem is that when I choose Resolution Center, Report a problem, choose the transaction that it concerns and Continue. But then I cannot find Item dispute, just "what type of issue would you like to report" and "I want to report suspicious account activity or transactions". But this is not the case. The activity is correct, I did Place an order but I have not received the item and the seller does not answer any emails that I have sent.
What on Earth am I supposed to do!?
