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I still think it is a lousy service that Paypal offers when a person has been scammed like this. What really irritates me is that Paypal say that they have had contact with the seller but have offered me no info how that happned or what the seller has said. The fact that Paypal says that the claim was filed incorrectly does not make sense but even if that is the case, the fact that I still have not received the items should give me the right to make a claim.
Apparently, PayPal surrounds its business and policy around merchants, including scammers, not for buyers. I have similar problem and their customer service is just lousy structured heavily favored for sellers