scam or fraud ? Shenzhen Jiangongshan Network Technology Co., Ltd.

[temp20210524b]

HEELLLPPPP!!!

I have ordered some puzzles from <removed>., Ltd. and not received any emails since the initial purchase receipt.  I have email 3 different emails associated with it with no response. AND my Paypal account shows no history of the transaction though I have a Paypal receipt.... feeling really anxious about it. Can anyone shine some light on how I take this further?? THANKS HEAPS IF YOU CAN.

[NJP76]

This is exactly what I'm expecting. Knockoff junk. I've already escalated but not holding my breath for a refund.

[KaShib]

I changed the content of the complaint in Paypal from "The product did not arrive" to "The product is different" and reapplied.

I told them the fact that it was fake as I wrote here, its photo, and the correct youtube URL of Unidragon.

I expect Paypal to make the right decision.

[KaShib]

It is a follow-up report.

Finally Paypal understood my claim and he accepted the refund process. Therefore, I returned the puzzle. But the return shipping is disappointing that I have to pay.

If Paypal can confirm that he has received the puzzle, Paypal will refund me.

[KaShib]

It is a follow-up report. The puzzle has arrived in Shenzhen safely, and China Post seems to be asking them to file a declaration with customs, but they haven't filed for five days. I'm worried that they will continue to ignore it.

Will paypal try to improve this situation?

[Rippedoff71]

My complaint, re jigsaw order,  has now been lodged with Paypal since early August. I have not received anything from the company... absolute silence.

Paypal is extending resolution date... I am expecting/hoping that something comes through for me i.e refund and will keep community informed

[KaShib]

I called Paypal for help. You should do that too.

[KaShib]

This is the final report. I finally won the refund. However, I must tell you that there were many obstacles up to that point.

The first is that they refused to accept the return. So I called and asked PayPal to persuade them to receive the puzzles.

And second, Paypal once ruled to dismiss my claim because they claimed that there was no evidence that I had sent the puzzles. Immediately after receiving the email, I had to contact Paypal again and claim that I would definitely send them and have a photo of them. In the end I won the victory, but I was very tired of having to do a lot of hard work. I'll write this here, hoping it's useful information for you in the same situation.

[marsheriseven]

I had the same issue but PayPal decided to get me a refund. It took a lot of work and I jumped through a lot of circles. They sent me a return address in another language.

[karendebie]

Thank you for updating us; maybe I will file a complaint now too.
This is so disappointing for you and sorry you had to go through this.

Good luck with your next online purchase.

regards, Karen

[karendebie]

Thought I'd bought a puzzle,,,! No way ...

I also had warned the seller by email that I would retract my payment if they would not send it. I ordered on oct 4th, now it is Nov 8th. I got a reply two day after, and a tracking number. But no package (it was a puzzle, meant as a birthday present).

Is it true if I get a tracking number, PayPal will not refund the money?

Karen