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returning an item to the seller as received damaged

philjessop
Contributor

returning an item to the seller as received damaged

I received a vinyl record from my buyer in oz & when i received this it was found to be badly warped i then contacted the seller & sent a picture of the damaged record the seller would not give me a full refund so i had to file a claim, i have today been asked by paypal that i will get a full refund on my order the sum of what i paid for the item, i have been asked to sent the item back fully tracked to the seller & once they receive this & the seller responds i will get my refund, how about the cost of me having to return this as this will cost me £££

1 REPLY 1
kernowlass
Esteemed Advisor

Re: returning an item to the seller as received damaged

@philjessop 

 

In the event of a dispute you choose your seller and not Paypal so you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country.

Paypal state this >>
IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/uk/webapps/mpp/refunded-returns


You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.


Advice is voluntary.
Kudos / Solution appreciated.