cancel
Showing results for 
Search instead for 
Did you mean: 

resolution

oonaghcullen
New Community Member

resolution

Hello I recently purchased goods that were below standard, I wanted to return them for a full refund, the company said they will refund when I return them,

the problem is that in order to return them I need to pay much more than the goods cost in the first place,

 

Is there another way?

 

1 REPLY 1
kernowlass
Esteemed Advisor

Re: resolution

@oonaghcullen 

 

In the event of a dispute you choose your seller and not Paypal so you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country.

Paypal state this >>
IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/uk/webapps/mpp/refunded-returns


You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.






Advice is voluntary.
Kudos / Solution appreciated.