resolution centre

[homanrebecca]

I have a dispute being investigated by the team at the resolution centre and have been asked to provide some documentation via the resolution centre (my email response was bounced back) but when I go onto the resolution centre it says that I have no active cases! Any idea what I am doing wrong?

[kernowlass]

@homanrebecca 

Try another browser or device firstly and if that does not work contact customer services.

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
Freephone from a UK landline or UK mobile number.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.