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resolution centre - how to add more data on fake tracking number?

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New Community Member

resolution centre - how to add more data on fake tracking number?

hi

I've got a dispute with non-delivery of an item and seller ignoring me until I did a Paypal dispute. Now he's submitted a fake tracking number but I can't feed this back to the resolution centre claim as it doesnt allow me to add a response. 

 

any ideas on how i can make this happen so Paypal know he's being a **bleep**? 

 

thanks

 

1 REPLY 1
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PayPal Employee

Re: resolution centre - how to add more data on fake tracking number?

Good day @fMurray 

 

Welcome to the community and thanks for posting!

 

It can be frustrating not being able to feedback against the invalid tracking number that your seller provided and I am sorry about that.

 

Potentially, the reason why you are not able to reply via Resolution Center is because, either your case is still waiting a response from the seller or PayPal is currently reviewing the information provided by your seller.

 

We will email you with any updates regarding the status of your claims or any additional steps that may be necessary toward resolution.

 

 

***If you saw a post that is helpful, kindly give the author Kudos and/or accept it as a solution. Thank you and keep safe!