resolution case problem

[Brant2474]

hi I have a case running to claim a refund from a seller but the seller has contacted me to say if I close the case they will refund me, is this right?

[kernowlass · Accepted solution]

@Brant2474 

If you had to close a case to get a refund then it would be pointless opening one.
NEVER close a dispute / claim until you have a refund.
If the seller issued a refund then that would close the dispute automatically.
If he doesn't escalate to a claim.
Do not close it or he can ignore you and you can't open a second dispute OR re-open a closed one.

[Brant2474]

Thank you so much. I thought that if I closed the case I wouldn't have a leg to stand on so thank you again for clearing that up for me.

[1linbrown]

pp-d-83053684 I I HAD THIS CASE GOING AND WAS ASKED FOR TRCKING INFORMATION, IT WAS A BIT FUNNY BECAUSE IT WAS ASKING FOR TRACKING TO BE ENTERED BEFORE TOO WEEKS BEFORE THAT DAYS DATE. WHEN I ENTERED THE TRACKING DATA THE SYSTEM WOULD NOT ACCEPT IT AND KEPT REFERRING ME BACK TO THE RESOLUTION CENTRE. SO I WENT TO HELP LINE TO FIX IT BEFORE I GOT ANY HELP THE CASE WAS CLOSED. NOW I WISH TO APPEAL AND THE INFORMATION I AM GETTING IS NOT WORKING AND I HAVE 10 DAYS FROM CLOUSURE TO END OF APPEAL TIME . I AM MESSAGING TO GET CORRECT INFORMATION .BUT AM RECIEVING TO MESSAGES AND I THINK I WILL RUN OUT OF TIME . CAN YOU HELP?