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resolution case problem

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Contributor

resolution case problem

hi I have a case running to claim a refund from a seller but the seller has contacted me to say if I close the case they will refund me, is this right?
1 ACCEPTED SOLUTION

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Esteemed Advisor

Re: resolution case problem

@Brant2474 


If you had to close a case to get a refund then it would be pointless opening one.
NEVER close a dispute / claim until you have a refund.
If the seller issued a refund then that would close the dispute automatically.
If he doesn't escalate to a claim.
Do not close it or he can ignore you and you can't open a second dispute OR re-open a closed one.


Advice is voluntary.
Kudos / Solution appreciated.
I do not work for Paypal.

View solution in original post

2 REPLIES 2
Highlighted
Esteemed Advisor

Re: resolution case problem

@Brant2474 


If you had to close a case to get a refund then it would be pointless opening one.
NEVER close a dispute / claim until you have a refund.
If the seller issued a refund then that would close the dispute automatically.
If he doesn't escalate to a claim.
Do not close it or he can ignore you and you can't open a second dispute OR re-open a closed one.


Advice is voluntary.
Kudos / Solution appreciated.
I do not work for Paypal.

View solution in original post

Highlighted
Contributor

Re: resolution case problem

Thank you so much. I thought that if I closed the case I wouldn't have a leg to stand on so thank you again for clearing that up for me.