reopen canceled case

[naghma]

I contacted the seller and he told me to cancel a case, but after I canceled it I didn't get my refund, and I cant reopen the case, what should I do?

[kernowlass]

@naghma 

If you had to close a case to get a refund then it would be pointless opening one.
NEVER close a dispute / claim until you have a refund.
If the seller issued a refund then that would close the dispute automatically.
If he doesn't escalate to a claim.
Do not close it or he can ignore you and you can't open a second dispute OR re-open a closed one.