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reopen canceled case

naghma
Contributor

reopen canceled case

I contacted the seller and he told me to cancel a case, but after I canceled it I didn't get my refund, and I cant reopen the case, what should I do?

1 REPLY 1
kernowlass
Esteemed Advisor

Re: reopen canceled case

@naghma 


If you had to close a case to get a refund then it would be pointless opening one.
NEVER close a dispute / claim until you have a refund.
If the seller issued a refund then that would close the dispute automatically.
If he doesn't escalate to a claim.
Do not close it or he can ignore you and you can't open a second dispute OR re-open a closed one.


Advice is voluntary.
Kudos / Solution appreciated.