refunds
Sunp45
Contributor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on
Apr-15-2019
03:32 PM
Does anyone know if I can get a full refund on an order I place that got lost in the mail that I have not receved I got an empty envelope and what was supposed to be in it was not in it it had been cut open.
Labels:
- Labels:
-
Disputes
4 REPLIES 4
sharpiemarker
Esteemed Advisor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Apr-15-2019
03:58 PM
Locate the payment transaction in your PayPal account activity, click it, then click "Report a problem" to file an Significantly Not As Described (SNAD) dispute.
Significantly Not as Described claims
An item may be considered Significantly Not as Described if:
- The item is materially different from the seller’s description of it.
- You received a completely different item.
- The condition of the item was misrepresented. For example, the item was described as “new” but the item was used.
- The item was advertised as authentic but is not authentic (i.e. counterfeit).
- The item is missing major parts or features and those facts were not disclosed in the description of the item when you bought it.
- You purchased a certain number of items but didn’t receive them all.
- The item was damaged during shipment.
- The item is unusable in its received state and was not disclosed as such.
An item may not be considered Significantly Not as Described if:
- The defect in the item was correctly described by the seller in its description of the item.
- The item was properly described but you didn't want it after you received it.
- The item was properly described but did not meet your expectations.
- The item has minor scratches and was described as “used."
Kudos & Solved are greatly appreciated. 🙂
Sunp45
Contributor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Apr-15-2019
04:05 PM
I have not received what I ordered it was lost or stolen in transit to me I received an empty envelope
kernowlass
Esteemed Advisor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Apr-16-2019
08:52 AM
so do what @sharpiemarker has told you to do in their post above !!!
Advice is voluntary.
Kudos / Solution appreciated.
Sunp45
Contributor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Apr-16-2019
09:00 AM
I have finly got the sellers of the product to reply to me they are willing to send me a replacement if they not I will go for the refund.
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
Related Content
- Refund in Payments Archives
- Cant find partial refund. Seller sent me one and I cant find it on the site or resolution center. in Payments Archives
- How do I get refund on sending money to a friend that has no way to review it in Payments Archives
- Refund not received in Payments Archives
- Refund as a declined tranaction? in Payments Archives