refund

kjkhbjghb
Contributor
Contributor

Hello, I have a problem that the employer does not want to make a refund
It's been over 180 days that the item did not come
I have a transaction number
what to do

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5 REPLIES 5

kernowlass
Esteemed Advisor
Esteemed Advisor

@kjkhbjghb 

 

If you funded your paypal payment via a credit card then see if they will help you with a chargeback as you are too late for a paypal dispute.


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kjkhbjghb
Contributor
Contributor

how can I do it?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@kjkhbjghb 

 

I already told you, if you funded your paypal payment via a credit card then contact your CARD ISSUER.


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kjkhbjghb
Contributor
Contributor

I'm so dissolved that nobody wants to make a refund
I was executed, 180 days have not passed yet
The item ended 22nd of February
about 60 days have passed
I do not know what to do to get my money back, it's not about a small sum so I'm worried
On ebay in live messages, my paypal can only help me

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kernowlass
Esteemed Advisor
Esteemed Advisor

@kjkhbjghb 

 

So why did you say in your first post it was over 180 days if its only 60?

 

If its only 60 then open a paypal dispute >>>

 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.


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