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hi
I made a purchase thru ebay paid thru paypal never received item contacted seller she then made a refund thru paypal, payment was pending due on/ around 13/2/19 but then it was cancelled green line thru the amount owing to me, I did receive email from paypal stating refund did not process, seller say's she didn't cancel, I escalated to a claim as I have no refund and paypal has rejected it stating This decision was made because a credit for this transaction has already posted to your account. where is it then?
how do I get them to re- look
cheers
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Contact customer service for assistance in reviewing this dispute/transaction:
Click HELP at the top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.
No one in the forums can access others' accounts.
Kudos & Solved are greatly appreciated. 🙂
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Contact customer service for assistance in reviewing this dispute/transaction:
Click HELP at the top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.
No one in the forums can access others' accounts.
Kudos & Solved are greatly appreciated. 🙂
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G'day
thanks for the advice - I did ring Paypal and spoke to someone that was very helpful- they could see the seller had cancelled & collected the money again so they took the refund from her account and gave me a full refund and within 3 days it was back on my cc. cheers
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It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Refund in Disputes and Limitations Archives
- uk financial ombudsman in My Account Archives
- Refunds cancelled and not received! in Payments Archives
- My money is on hold by paypal and I can't find it in my activity to cancel it in Payments Archives
- Account is limited because of Proof of Address. in Disputes and Limitations Archives